Irish companies feel like they are falling increasingly behind the times in terms of advances in digital marketing. While the digital community prepares itself for advances in areas such as location based marketing, the SME community is still unsure as to whether Internet marketing actually works. We need to further establish both positions and how we can bridge the gap between the two.
Mr. Bill Thompson was part of an open discussion at the IIA conference in Dublin recently. In a conversation with Jim Power on the use of social media in business, he was of of the view that companies not embracing social media would cease to exist in a few years. He also added that this may not be a bad thing, as companies who do embrace it will be offering a superior service to their customers.
Mr. Jim Power, prominent economist with Friends First held a conflicting opinion. Jim also runs an economic consultancy practice and has a lot of contact with SMEs. His view was that SMEs on the ground were largely untouched by the advances in digital marketing. He added that SMEs didn’t understand many of the platforms, were wary of privacy issues and were not convinced “social media actually works, and that its not just something fluffy and useless!”
So having established these hugely different viewpoints, who can we say is correct?
Both are correct in my opinion, and bridging the gap between the two is where the way forward lies. Jim is right in terms of SMEs on the ground, they still have a large customer base which is not using social media. Among SMEs who do use social media, their is a misconception that all a company has to do is set up a Facebook and Twitter page and watch the market come flocking. These users are only moderately succesful in their attempts and a general feeling of social media marketing being ‘fluff’ has been created.
Bill Thompson’s viewpoint can be easily backed up using Internet usage statistics and how people are using social search to find products and services. Business in Ireland must follow consumers onto social media.
There are innovative online marketing solutions being devised here in Ireland. However there is a danger if SMEs are not informed and trained, revenue streams will dry up and this could impair the advancement of these solutions and Irish business in the next number of years.
Mutual dialogue must be initiated between the two groups and the government must also be involved in the roll-out of broadband. Marketing through social media is all about listening to the conversation of customers, the digital community must listen to its customers for the benefit of all Irish business in the coming years.
